terms and conditions

Real Africa Travel Tours undertakes to provide all services offered subject to the terms and conditions set out herein, which terms and conditions are accepted by the passenger.

Real Africa Travel Tours Tours guarantees all reservations for scheduled day tours provided that it is requested forty eight (48) hours prior to departure.

In order to ensure availability of preferred accommodation establishments on escorted overland tours, it is always recommended that reservations are made at least 30 days prior to departure date.

Real Africa Travel Tours makes every effort to ensure that the various services making up your tour will be carried out efficiently and as specified,

Our drivers and couriers are trained and possess the necessary qualifications and documents.

Defenitions

Real Africa Travel Tours Tours (Pty) Ltd

PASSENGER means: individuals, groups, companies or other legal persons using the services offered by Real Africa Travel Tours Tours and includes the agents of passengers.
SERVICES means: the provision of accommodation and/or transportation and/or meals as offered by Real Africa Travel Tours and accepted by the Passenger.
DEPARTURE means: the scheduled date of departure of the Real Africa Travel Tours vehicle.
SINGLE SUPPLIMENT: the single supplement is a premium charged to solo travelers when they take a room alone.

Prices

Prices are subject to change without prior notification. Prices are also subject to adjustment in the event of changes in government imposed taxes, fuel price, hotel charges, tourism levies and or the introduction of national, regional or local taxes or levies of whatever nature.

All prices and rates are quoted in ZA Rand, unless otherwise specified. Payment in approved foreign currency will be accepted at the rate of exchange applied by the bankers of Real Africa Travel Tours Tours at the time of receipt of payment. Any shortfall resulting from exchange rate fluctuations will be for the account of the passenger.

Tour Price Exclusions

The tour price excludes: Any tips and gratuities (left to the individual’s discretion); personal items (beverages, cigarettes, telephone calls, room service, laundry and other extras); air and rail fares (unless specified as part of a package); visas, health requirements, immigration requirements. Real Africa Travel Tours accepts no responsibility if such documentation is not in order – visitors should consult their travel agents.)

Child Policy

Children of all ages are welcome on our scheduled day tours. Bookings on our escorted overland tours are strictly subject to the availability of child- friendly accommodation at the time of request.
Children Discounts
Children 12 years and under pay only 50% of the tour price provided they are accompanied by an adult on day tours.
Children 12 years and under pay only 50% of the tour price provided they are accompanied by and share the same room with two full paying adults. Restrictions apply to certain tours.
As a courteousy, Real Africa travel Tour is able to provide child seats when required, however, we do advise that guests supply their own seats for children and infants. Real Africa Travel Tours cannot be held responsible should the seats provided not be suitable for the guests’ requirements.

Amendments & Cancellations

All amendments & cancellations shall only be valid if received by Real Africa travel Tour in writing.

For any reservation cancelled within 30 days of the arrival date, a charge to the full value of the service booked will be made and any refund is subject to the discretion of the management. These cancellation fees are also subject to the discretion of Real Africa Travel Tours.

Amendments and all cancellations en route must be made with Real Africa Travel Tours Tours directly. Please note that en route cancellations and amendments may incur additional fees as determined by Real Africa Travel Tours. Any such amounts due as a result of such amendments or cancellations are payable directly to Real Africa travel Tour.

No refunds will be made for no-shows, or any unused services irrespective of whether they form part of the basic tour price, or whether they are in respect of pre-booked optional arrangements.

Accommodation

Accommodation is as specified in the itinerary or brochure and is based on 2 people sharing a twin bedded room. The use of specific accommodation is subject to availability. Real Africa Travel Tours reserves the right to substitute hotels with other of a similar or higher category at no additional cost to the traveller, even after commencement of the tour. Single accommodation is available at an extra cost on a first come first served basis.

Meals

Transportation

Transportation is in air-conditioned luxury vehicles, appropriate to the requirements of the tour and based on passenger numbers. Real Africa Travel Tours reserves the right to sub-contract in an emergency, and when this right is exercised the substitute vehicle will, as far as circumstances permit, compare equally with Real Africa travel Tour vehicles.

Health & Visas

Luggage

Right of Admission Reserved

Real Africa Travel Tours shall at its discretion enforce conduct rules, and reserves the right to decline to accept or retain any person as a passenger. Passengers shall obey every lawful instruction of any employee of Real Africa Travel Tours.

Smoking

Smoking is not permitted on board our Real Africa Travel Tours Tours vehicles. Comfort stops will be made en route.
Check In Time

Passengers shall check in at all departure points at least 30 minutes before the scheduled departure time. Real Africa Travel Tours does not accept responsibility for any passenger who fails to comply with this condition.

Force Majeure

Real Africa Travel Tours is not liable for failure to perform its obligations if such failure is as a result of Acts of God (including fire, flood, earthquake, storm, hurricane or other natural disaster), war, invasion, act of foreign enemies, hostilities (regardless of whether war is declared), civil war, rebellion, revolution, insurrection, military or usurped power or confiscation, terrorist activities, nationalisation, government sanction, blockage, embargo, labor dispute, strike, lockout or interruption or failure of electricity or telephone service.

Delays

Real Africa Travel Tours shall not be responsible for the consequences of any delays whether arising from accidents, breakdowns, or any other cause.

Responsibility

Real Africa Travel Tours does not have direct control over the provision of services by hotels, airlines and suppliers and shall not be liable for any loss, damage, injury, additional cost, accident, delay or irregularity that may be occasioned by any error or default.

Alterations

All tours, itineraries, travel arrangements, hotel accommodation and other arrangements are subject to alterations or cancellations at any time without prior notice and for any reason, at the sole and absolute discretion of Real Africa travel Tours. Real Africa Travel Tours shall not be responsible for any damages whatsoever arising from any such alteration or cancellation.

Alterations

Standard & Safety

Vehicles provided are large enough to accommodate the number of passengers and luggage as is specified in clause 12

All drivers are licensed in terms of local legislation

All vehicles are safe and comply with relevant safety regulations

Insurance

All travellers are advised to and are solely responsible to take out comprehensive travel insurance and to familiarise themselves with any exceptions and conditions as may be imposed by the insurance company or underwriters issuing the policy of insurance which they select.

Real Africa Travel Tours holds Passenger Liability Insurance of up to 5 Million Rand per vehicle and Public Liability Insurance of 5 Million Rand.

Limitation of Liability

Real Africa Travel Tours is indemnified and held harmless against any and all claims, losses, damages and/or costs, howsoever caused, arising directly or indirectly from these Terms and Conditions and any tours operated or organised by Real Africa Travel Tours. Nothing in this Agreement shall operate so as to exclude or in any way limit the Travellers’ or Real Africa Travel Tours liability for fraud, or for death or personal injury caused by either’s negligence or any other liability that may not be excluded or limited as a matter of law.

Law

The law of the Republic of South Africa shall govern the relationship between Real Africa Travel Tours and the passenger and the Courts of the Republic of South Africa shall have sole jurisdiction in respect of any claims and/or disputes which may arise between Real Africa Travel Tours and the passenger, or Agent.

Disclaimer

Real Africa Travel Tours, their employees, agents and associates shall not be responsible for and shall be exempt from any liability in respect of any loss, damage, injury, accident, delay or inconvenience to any person or their luggage or other personal property whether the same shall occur and whether the same shall arise from or be occasioned by the negligence of Real Africa Travel Tours their employees, agents, associates and other persons indirectly in the employ or Our service or otherwise under any circumstances whatsoever

Terms & Conditions

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